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How to use Customer Loyalty rewards to organize an exclusive promotion among the customers

02OCT2013

How to use Customer Loyalty rewards to organize an exclusive promotion among the customers

Posted in: Success casesUpdated on the 17/02/2015

The agency

MobisferaMobisfera Social is the social media division of Mobisfera, a digital communications development agency focused on mobile and social actions. As far as social media actions are concerned, we focus our efforts in converting sales and generating traffic at the point of sale. For this reason, we have specialised in the management of promotions via Easypromos, as this is the company that offers the most interesting and creative options, continually expanding the proposals and modalities of promotions.

 

The Client

FreeSmokeWorld, is the market-leading chain in the sale of electronic cigarettes. It is currently in a process of strong expansion throughout Spain. This particular campaign has been carried out in support of the first store opened in Barcelona, FreeSmokeBcn.

 

The campaign

With the offer of a top-of-the-range electronic cigarette with a modern, original design (the eRoll), the idea was to attract the public to the FreeSmokeBCN store to try products, thus incentivising sales.

To ensure that only those customers who had made a purchase in the store could have access to the promotion, a unique code book was created. Only a person in possession of such codes – in other words, a brand customer – could take part.

A voucher was given with each purchase of 20€ or over. The purchase amount required to get this voucher was placed above the average quantity spent on consumables (liquids, clearomizers). It was offered proactively to customers who spent less than 20€. In this way, customers were incentivised to spend more than they had initially intended.

Free Smoke Bcn

CHALLENGE

To gain more sales and visits to the store; to obtain information about genuine clients thus enabling the carrying out of future communication actions; to increase the size of the brand’s Facebook page fan-base, particularly with customers of the brand. It was also important that the prize be awarded to genuine brand customers.

 

The solution

The new Easypromos feature, ‘Redeem your code’ promotion, which makes it possible to ensure that a Facebook user has a unique code before his/her participation in a promotion is accepted. This limits total participation in the promotion to the number of codes generated, but it ensures that each participant is of maximum interest to the brand.

Free Smoke Redeem your code promotion

Benefits

Return on investment: by offering the voucher as an enticement to the customer to make bigger purchases than he/she intended, the promotion finances itself.

Due to having increased the fan-base with genuine customers of the brand, it is now easier to carry out other promotions based on invitation and recruitment, because the fan-base is loyal to the brand and able to evangelize the messages better.

 

Testimony

“This new type of promotion offers one of the best solutions for brands when it comes to campaign ROI and achieving a direct impact on sales. So much is this the case that the client, FreeSmokeWorld, has decided to repeat the campaign with all its stores. Online marketing and social network management need more solutions like this one created by Easypromos.”

Oriol Marimón-Clos

CEO Mobisfera

 

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Carles Bonfill

Easypromos CEO and co-funder