- How to gather Zero-Party
- Examples of how brands gather Zero-Party data through interactive promotions
Most current marketing actions aimed at a target audience use third-party cookies to measure conversion or to do remarketing. This allows companies to track future users’ paths on the internet and show ads of the desired products repeatedly until the purchase takes place. Likewise, the use of third-party cookies allows brands to carry out profiling and hypersegmentation of audiences that haven’t explicitly consented to it.
However, this behavior invades the users’ digital privacy, which has become a growing concern among digital audiences. According to a Facebook Gaming survey, 54% of mobile gamers worry about their data privacy. In a series of three videos regarding the future of performance marketing, Meta’s VP Rick Kelley stated that audiences expect to be able to choose and control how they interact with brands. Likewise, Google has been working on the transition towards a cookieless world, expected to conclude in 2024; from now on, brands must understand and attract future customers using methods other than tracking their online activity. It is where the potential of gathering Zero-Party data arises to create audiences with whom the brand can communicate directly.
How to gather Zero-Party
The answer to this question is pretty straightforward: registration forms. As stated by Rick Kelley in December 2021, brands must own their clients’ contact details. Asking for users’ explicit consent through a form is the most transparent, and regulation-compliant way of doing so. This is to say: using Zero-Party data directly gathered by the brand, a concept that is increasingly gaining prominence.
Even so, there’s a chance you have never used this resource intensively in your marketing strategy. Hence, it might be hard to picture. However, it is not difficult to do, but you must know how to do it right. With this in mind, nobody will fill out a registration form if they don’t get anything in return. And that “something” can be several things: a product recommender, participating in a giveaway, a discount for an online or physical shop, a game, or a prize.
To that end, gathering First-Party data is easy if you have a tool to create interactive promotions that foster engagement with your target audience. Additionally, the form is not only a registration form, it also holds a reward. The concept as a whole consists of a website with a registration form and interactive dynamics that aim to capture users’ attention and motivate them to participate in exchange for their personal data.
As restrictions on using third-party cookies for privacy concerns increase, Zero-Party Data (ZPD) emerges as a solution to nourish and work on brands’ databases and audiences. ZPD is information voluntarily provided by consumers to the brand in exchange for some form of incentive or reward, such as a special offer or service. Zero-Party Data also offers a more accurate representation of the consumer because, compared to other types of data, it does not require the brand to analyze and interpret the consumer’s purchasing intent. With ZPD, there is no need to interfere in this aspect because consumers respond to direct questions.
Indeed, there are some advantages to this, and to start working on gathering Zero-Party Data. First and foremost, it allows you to collect information directly from the user. The brand asks or offers a dynamic to get to know the users, and they respond and interact.
Let’s take a look at some real examples of how brands have obtained Zero-Party Data to nurture their mailing lists and CRMs and generate communications from the leads obtained. We hope this will help you learn how the strategy works, and how to implement it.
Examples of how brands gather Zero-Party data through interactive promotions
Give an ebook away in exchange for subscribing to a newsletter
There are many ways of connecting with users once you’ve collected their contact information. However, email marketing is still the go-to method. Getting users to subscribe to a brand’s newsletter to receive offers or exclusive content is a common way of getting the relationship started. And an effective one too!
In the example above, the home appliance brand Hisense joined efforts with healthy diet influencers Fit Happy Sisters to organize an online promotion. Both parties shared similar audiences. So, the promotion allowed them to turn the Influencers’ followers into First-Party Data that the brand could later benefit from.
Hisense organized the promotion in compliance with the GDPR. Users had to fill out a registration form to participate in the promotion. Furthermore, the brand clearly stated that users had to subscribe to the newsletter to receive the ebook (reward 1). Additionally, users entered a final prize draw for the chance to win a Hisense oven (reward2). This double prize strategy is a common practice in promotions as it increases the users’ expectations to win a prize. This, in turn, achieves a higher conversion rate among the users who registered for the promotion.
Offering prizes in exchange for accepting commercial communications
Another option to collect contact information from your target audience is to offer a chance to win a prize. To be able to manage the prize distribution you need to collect the participants’ contact details. Hence, this is a good time to give users the option of receiving commercial communications that will give them access to exclusive promotions and discounts. Moreover, users that accept to become part of your database are loyal and already familiar with your brand.
Note that one of the fields requested the user’s phone number, as it is one of the most common contact details. Some companies choose to use SMS or other instant messaging options to communicate with their audiences. However, depending on the country or age, this might become a participation barrier. For some kinds of audiences, instant messaging will work better than emails. Therefore, each company should analyze and decide which is the best channel to communicate with their target audience.
Gather future customer data in exchange for product samples or gifts
Giving away free samples among your target audience is very effective to gather First-Party data and capturing new clients. Brands can distribute samples offline through newspapers, magazines, or distributors. In the online world, a brand can advertise and distribute free samples in exchange for the users’ personal information.
This kind of promotion is based on a registration form that collects the necessary information to send the samples to the users. Additionally, it offers the user to become a part of the commercial database through an explicit consent checkbox in compliance with the GDPR. For instance, the baby food brand Capricare launched an online promotion in Portugal so that families looking for baby milk formula could receive a free sample.
Brands, and their legal department, decide on the best formula to inform participants how their personal data will be used. With Easypromos, all fields and texts are fully customizable so that all legal specifications can be easily displayed within the promotion.
Gamification as strategy to increase Zero-Party data conversion
Add some fun to the reward, and you will get a winning combination to attract customers and collect Zero-Party data. People are constantly bombarded with thousands of commercial impacts and ignore those not in line with their interests. Hence, adding a fun factor, or a challenge to the possibility of winning a prize is a good idea. These could even be considered emotional rewards for participating in a promotion.
Learn how the online shoe store Flexi collected 130,000 new leads by featuring weekly online games on their website.
In this example, a Singaporean restaurant offered vouchers to users with the highest scores in an online memory game. Users could play the memory game without any previous requirement. However, to see the ranking and opt for the prize, they had to fill in the registration form. This promotion is a good example of how to use gamification as a Zero-Party Data collection tool.
Finally, note that the registration form shows all the necessary information regarding the management of the information that the user has shared in exchange for participating in the promotion. As well as the right to modify or delete this information at any time. And finally, the checkboxes for accepting the Terms & Conditions.
Want to see more ideas for games and interactive dynamics to capture your audience’s attention? Download this free interactive marketing ebook featuring over 30 real-life examples.
We hope these examples on how to gather Zero-Party data in full compliance with the GDPR are useful to you. We are facing a paradigm change in the marketing world. Thus, a change in the way we relate to our audience is necessary. Organizing digital promotions that engage and entertain your audience will nudge them to share their information with you. Ultimately helping you build a closer and stronger relationship with customers.
Do you have any doubt or question? Contact our customer support team via live chat or email. We will be happy to help you.