Frequently asked questions
Can I test one application for free?
Yes, the first Basic application is free for any new Easypromos account. The available applications in the Basic version are: Sweepstakes with registration, Facebook sweepstakes, Twitter sweepstakes, Photo contest, Writing-based contest and Coupons.
Applications available in the Premium and White Label versions can’t be activated for free.
What are the accepted payment methods?
The payment of the promotion can be made via credit card (VISA, Mastercard and American Express) or PayPal.
Can I pay via bank transfer?
The bank transfer is only accepted for annual subscriptions or the purchase of promotion packages.
When is the payment made?
The system will require the payment when you want to activate and publish the application. If the account has an active subscription, the activation will be automatic. If the account doesn’t have an active subscription, the price per promotion will be applied and the system will redirect you to the payment screen to make the corresponding payment.
Can I obtain an invoice of the payments made?
Yes, the system will automatically generate an invoice once the payment is made. The invoice can be downloaded from the administration panel of the account.
Do you provide refunds?
We evaluate refunds on a case-by-case basis. If you would like to discuss a refund, please reach out to us and we will get back to you within 24 hours.