Frequently asked questions
Can I test one application for free?
Yes, the first Basic application is free for any new Easypromos account. The available applications in the Basic version are: Sweepstakes with registration, Facebook sweepstakes, Twitter sweepstakes, Photo contest, Writing-based contest and Coupons.
Applications available in the Premium and White Label versions can’t be activated for free.
What are the accepted payment methods?
The payment of the promotion can be made via credit card (VISA, Mastercard and American Express) or PayPal.
Can I pay via bank transfer?
The bank transfer is only accepted for annual subscriptions or the purchase of promotion packages.
When is the payment made?
The system will require the payment when you want to activate and publish the application. If the account has an active subscription, the activation will be automatic. If the account doesn’t have an active subscription, the price per promotion will be applied and the system will redirect you to the payment screen to make the corresponding payment.
For how long can I run my promotion?
By default, all promotions that have been activated within the ‘Pay per promotion’ model will have a maximum duration of 2 months, starting at the activation date. This provides the administrator with the freedom to make any necessary changes and adjustments to the promotion, including close dates, within the two month window. After the two months is up, the promotion status will automatically change to "Closed". If your needs require promotions for longer than two months, please see our "Subscription" package, which provides support for long-term campaigns and will enable you to keep your promotion active for as long as you need.
Note: You’ll need to purchase a subscription for length of time the promotion will be active.
Can I obtain an invoice of the payments made?
Yes, the system will automatically generate an invoice once the payment is made. The invoice can be downloaded from the administration panel of the account.
Do you provide refunds?
We evaluate refunds on a case-by-case basis. If you would like to discuss a refund, please reach out to us and we will get back to you within 24 hours.